LDM Building Services Ltd.

Privacy Policy

Last Updated: June, 2026

1. Introduction

LDM Building Services Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us through our online forms.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

LDM Building Services Ltd

Unit 35 Glenmore Business Park
Langley Drive
Brislington
Bristol BS4 5RG

Email: hello@ldmbuildingservices.co.uk
Telephone: 07736 574963

For any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

3. Information We Collect

We may collect and process the following information:

Information You Provide

When you complete a contact form on our website, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Message content
  • Technical Information

 

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time spent on pages
  • Referral sources

This information is collected through website analytics tools and cookies.

4. How We Use Your Information

We use your information to:

  • Respond to enquiries and requests
  • Provide information about our services
  • Communicate with prospective and existing clients
  • Improve our website and user experience
  • Monitor website performance and usage trends
  • Maintain website security

We do not sell, rent, or trade your personal information with third parties.

5. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal information on the following legal bases:

Legitimate Interests

To respond to enquiries, provide information about our services, and improve our website.

Consent

Where required, such as for certain cookies or future marketing communications.

Legal Obligations

Where we are required to retain or disclose information by law.

6. Google Analytics

Our website uses Google Analytics to help us understand how visitors use the website and to improve its performance.

Google Analytics may collect information such as:

Device and browser information
Approximate geographic location
Pages viewed
Time spent on the website
User interactions

Google Analytics does not provide us with information that directly identifies individual visitors.

For more information, please refer to Google’s Privacy Policy.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

7. Cookies

Our website uses cookies to improve functionality and analyse website traffic.

Cookies are small text files stored on your device when you visit a website.

You can control or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

8. Data Sharing

We may share information with trusted service providers who help us operate our website and business, such as:

Website hosting providers
Email service providers
Website analytics providers

These providers are required to protect your information and only process it on our behalf.

We may also disclose information where required by law or to protect our legal rights.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and business requirements.

Enquiry information submitted through our contact forms may be retained for up to 3 years following the last communication unless a longer retention period is required by law.

10. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet can be guaranteed to be completely secure.

11. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your personal data
Restrict processing of your data
Object to certain types of processing
Request transfer of your data
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

12. Third-Party Websites

Our website may contain links to third-party websites, including Google Reviews and other external services.

We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page, and the revised version will become effective immediately upon publication.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

Telephone: 0303 123 1113